Turn customer service into your strength
An advanced approach to delivering service
Results that make customers, regulators & internal teams happy
Build with security by design
Security is an inherent part of how we design Service Cloud, and we are experts on both. We work with you to understand the regulations and internal policies associated with your cases and complaints, whether they involve Personally Identifiable Information, escalation keywords, or other sensitive information. Then we build your system in such a way that you remain compliant and reduce risk.
Keep all teams focused & allied
Support cases often touch various teams with various resolutions and priorities. Bringing, and keeping, everyone together is part of our expertise. We facilitate collaboration and agreement on the process and the rollout plan, across departments that might not otherwise work together. By understanding the objectives of each team, we ensure changes are prioritized by what makes sense for the business.
Control customer information
You can't rely on charisma when it comes to truly helping customers. We help you capture important case data and leverage the Customer 360 view in Service Cloud, so all the right information is visible to the right people. Internal teams will have all the tools they need to effectively reach out, respond to, and support customers.
Service Cloud Engagements
about doing something great together