Service Cloud


Turn customer service into your strength

An advanced approach to delivering service

An advanced approach to delivering service

Our methodology is rooted in metrics. From high-level leadership data to daily tactical stats, we seek to understand how you support customers by looking at your numbers.
Once we know those, we reverse engineer your system, configuring dashboards and reports, integrating information, and generally building integrity into every aspect of your data.


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Results that make customers, regulators & internal teams happy

"Service Cloud allows you to make informed, strategic decisions that improve the customer experience with data captured on both time to resolution and customer satisfaction."
Brian Austin - RevCult Business Technologist
Brian Austin - RevCult Business Technologist
Build with security by design

Build with security by design

Security is an inherent part of how we design Service Cloud, and we are experts on both. We work with you to understand the regulations and internal policies associated with your cases and complaints, whether they involve Personally Identifiable Information, escalation keywords, or other sensitive information. Then we build your system in such a way that you remain compliant and reduce risk.

Keep all teams focused & allied

Keep all teams focused & allied

Support cases often touch various teams with various resolutions and priorities. Bringing, and keeping, everyone together is part of our expertise. We facilitate collaboration and agreement on the process and the rollout plan, across departments that might not otherwise work together. By understanding the objectives of each team, we ensure changes are prioritized by what makes sense for the business.

Control customer information

Control customer information

You can't rely on charisma when it comes to truly helping customers. We help you capture important case data and leverage the Customer 360 view in Service Cloud, so all the right information is visible to the right people. Internal teams will have all the tools they need to effectively reach out, respond to, and support customers.

Service Cloud Engagements

Our Service Cloud projects begin with a creative phase where we workshop your existing service flow, needs, and Salesforce usage. The next step is to shadow your team. Our business technologists respectfully observe and debrief with agents to get real-world, first-hand knowledge of your service department's current state, insights, and pain points. After the workshop and shadowing, we create and iterate on your new support process in Service Cloud, and can also help map out customer touchpoints.With our methodical, metric-based approach, we help companies--especially those with complex and highly technical or highly regulated products--get the most out of Salesforce and Service Cloud.


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testimonials
"RevCult provided the utmost in customer service and professionalism while implementing Service Cloud and upgrading our existing SalesForce. Craig's knowledge and support in SalesForce was an invaluable asset while integrating a new business process and procedure into one which already existed. His ability to understand our business and to fill our needs was the driving force to success."
Tony Boulanger

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about doing something great together

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